Big box companies have an interesting definition for customer service; I’m sorry but waiting in in a line or on the phone to have your needs “processed” is not real customer service. Maybe it’s because I grew up in a small town, but when I think of customer service I think of someone who sincerely cares about my concerns and truly appreciates my business.  As a small business owner, one thing that can really set you apart from your big box competitor is the level of customer service you provide.  Providing outstanding customer service is where you can gain your competitive edge and really shine.  I came across a great article published by American Express Open Forum on December 8, 2011.   It nicely summarizes the top 5 ways to to improve your customer service.  Whether this is new information or a refresher, please read on—it may make the difference you need for your business this holiday season.

“The best strategy for building sales in a difficult economy isn’t lower prices—it’s loyal customers. Smart business owners cultivate strong customer re...

If you have ever had any of the following questions about your business, then we can help.

“Will I have enough cash to keep
paying my bills every month?”

“Am I really making the smartest
financial decisions for my business?”

“I wish I had someone to help me
understand the true financial position
of my business?”

“If my business is so profitable,
then why don’t I have as much
cash in the bank?”

“How can I keep track of what is
really important to my business?”

“Is my business headed
in the right direction?”

Defined Business Solutions helps small business owners who are struggling with the financial management of their business because we want to see every small business be successful.

“Happiness is in seeing others succeed.”

Owning your business may be the biggest financial, physical, and emotional investment you’ll ever make; so why wouldn’t you want to protect it?

We can help you:

• Learn and understand what your financial data is telling you

• Prepare financial and metric reports that give you valuable information about how your business is doing

• Plan financial goals for future stability or growth